Privacy Policy
Propulsion Rafting
Website: propulsion.ca
Website Type: Activity Booking and Service-Based Business
Purpose of this Privacy Policy
The purpose of this Privacy Policy is to inform users of our website about the personal information we collect and, where applicable:
- The personal information we collect;
- How we use the information collected;
- Who has access to the information collected;
- Users’ rights regarding their information;
- The website’s cookie policy.
This Privacy Policy operates alongside the Terms and Conditions of Use of our website.
Applicable Laws
This Privacy Policy complies with applicable privacy laws in Quebec, including the Act Respecting the Protection of Personal Information in the Private Sector, as well as the Personal Information Protection and Electronic Documents Act (PIPEDA).
For residents of the European Union, the General Data Protection Regulation (GDPR) applies. In the event of any inconsistency between this Privacy Policy and the GDPR, the GDPR shall prevail.
For residents of the State of California, this Privacy Policy is also intended to comply with the California Consumer Privacy Act (CCPA).
Consent
By using our website, users consent to:
- The terms set out in this Privacy Policy;
- The collection, use, and retention of personal information in accordance with this Policy.
Personal Information We Collect
We may collect the following information when you use our website or make a reservation:
- First and last name;
- Email address;
- Telephone number;
- Mailing address;
- Billing information;
- Reservation details;
- Number of participants;
- Information submitted through contact forms;
- Any other information you choose to provide.
Payment information is processed through secure third-party payment providers. We do not store complete credit card information on our servers.
Use of Collected Information
The personal information collected may be used to:
- Manage and confirm reservations;
- Communicate with you before or after your activity;
- Respond to inquiries;
- Provide customer service;
- Send information related to your excursion;
- Improve our services and website;
- Comply with legal and regulatory obligations;
- Prevent fraud and ensure transaction security.
Who Has Access to the Information Collected
Personal information may be accessible to:
- Authorized members of our team;
- Technology service providers required for website operations;
- Secure payment processors;
- Partners involved in delivering our services when necessary;
- Government authorities when required by law.
We do not sell or rent your personal information to third parties.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal requirements.
Your Rights
You have the following rights regarding your personal information:
- Access the personal information we hold about you;
- Request corrections to inaccurate information;
- Request the deletion of certain information where permitted by law;
- Withdraw your consent to certain uses of your information.
To exercise any of these rights, please contact us using the information provided at the end of this Policy.
Cookie Policy
A cookie is a small file stored on your device when you visit our website.
We use various types of cookies to ensure proper website functionality and improve your user experience.
Essential Cookies
These cookies are necessary for the operation of the website and the booking process.
Analytics Cookies
These cookies allow us to analyze how visitors use our website so we can improve content, performance, and user experience.
Advertising and Targeting Cookies
These cookies may be used to display relevant advertisements and measure the effectiveness of our marketing campaigns.
You may choose to disable certain cookies through your browser settings or through our consent management platform.
Third-Party Cookies
We may use third-party tools, including:
- Google Analytics;
- Google Tag Manager;
- Meta Pixel (Facebook);
- CookiesYes;
- Similar advertising and analytics tools.
These services may collect certain information in accordance with their own privacy policies.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of data transmission or storage can be guaranteed to be completely secure.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or to remain compliant with applicable laws.
We encourage users to review this page periodically.
Contact Information
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Propulsion Rafting
Phone: 1-800-461-3300
Email: info@propulsion.ca
Address:
619 Rivière Rouge Road
Grenville-sur-la-Rouge, Quebec
J0V 1B0
Canada
Last Updated: June 1, 2026